Updated on 16 October 2026.

1. Who we are and how to contact us

The online shop at stout-grill.pt is operated by Detronik, Lda., trading as STOUT GRILL, with company registration and tax identification number 510 672 094, share capital of 1.000,00 € and registered office at EN 116, Condomínio Portela do Texugo, bloco C, 1.º Esq., 2665-194 Malveira, Portugal.

Our customer service and collection premises are located at Largo da Feira, n.º 7, 2665-228 Malveira, Portugal.

You can contact us at geral@stout-grill.pt or on +351 967 605 262, a call to the Portuguese mobile network, charged at your network provider’s rates.

2. Purchases covered by these terms

These terms govern purchases made in the online shop. Please read them before completing your order. You must provide accurate contact, billing and delivery details and have legal capacity to enter into the contract.

The provisions concerning the right of withdrawal and statutory consumer guarantees apply to individuals purchasing for purposes unrelated to their trade or profession. Business purchases are subject to the applicable law and any expressly agreed terms.

3. Products, prices and availability

Prices are shown in euros and include VAT at the applicable rate. Shipping costs are stated separately before you complete your purchase. No additional service is contracted without your agreement.

Check the product reference, model, dimensions, energy source and included accessories on the product page. Any illustrative photograph must be identified as such on that page; this does not remove the obligation to supply the product with the agreed characteristics.

“Available on backorder” means that the item may depend on supply from the brand. It does not mean custom manufacture and does not, in itself, exclude the right of withdrawal.

Estimated lead times are those shown on the product page or communicated and agreed before purchase. If an item becomes unavailable or is delayed, we will contact the customer to explain the applicable options, including cancellation and a refund where due. We do not substitute products without authorisation.

Changes to prices or terms apply to future purchases. Any error affecting an order already placed will be communicated to the customer and handled in accordance with the law, without imposing price increases or substitutions without agreement.

4. Ordering and payment

Before confirming, review the items, quantities, addresses, shipping charges and total. Completing the order creates an obligation to pay the stated amount. You will receive an email confirmation with the purchase details.

The payment methods available are bank transfer and Multibanco or MB WAY, through EasyPay, according to the options actually displayed at checkout. Follow the instructions and deadlines for the selected payment method. Acknowledgement of receipt of the order does not constitute payment confirmation.

Processing and dispatch depend on payment confirmation and the agreed availability conditions. The invoice is issued using the details provided by the customer.

5. Shipping to mainland Portugal

The following amounts are final and include VAT. Thresholds are calculated on product subtotals after discounts.

Accessories

The calculation uses the total value of accessories, rather than a charge per item. Cabinets, refrigerators, bases, structures and other bulky items identified on the product page as requiring special transport are subject to the quotation conditions below.

Napoleon, Char-Griller, Masterbuilt and Kamado Joe barbecues

For this threshold, only the barbecue subtotal after discounts counts. The value of accessories is not added to reach €1,000.00.

Where an order includes barbecues and accessories, the accessories are included in the barbecue shipping charge, with no additional accessory shipping charge.

Alfa ovens and special transport

Delivery of all Alfa ovens is subject to quotation, regardless of price. Complete kitchens and other items identified as requiring special transport also require a prior quote.

If an order includes one of these items, delivery of the whole order requires a quote, even if the remaining products would otherwise qualify for free shipping. Contact us before placing an order for delivery. The price, lead time and delivery conditions must be agreed before that transport is booked and paid for.

Collection in Malveira remains available where offered at checkout. Choosing collection does not include a subsequent delivery.

Madeira, the Azores and other destinations

The rates in this table apply exclusively to mainland Portugal. For other destinations, contact us in advance regarding shipping availability and terms. The absence of a shipping method at checkout does not mean free delivery.

6. Delivery, collection and assembly

Collection from our premises in Malveira is free of charge. Wait until we confirm that your order is ready, then arrange collection with us.

Online purchases of barbecues, ovens and other equipment do not include assembly, installation, gas or electricity connections, or technical services. Any such service requires a separate agreement and quotation. Installations that legally require qualified professionals must be carried out by them.

Equipment is delivered to the door under the agreed access conditions. This does not include carrying items inside the property, to upper floors, gardens or installation locations. Tell us in advance about stairs, narrow access or other restrictions so we can confirm suitable arrangements before purchase.

The delivery deadline is the one agreed for the order. Unless otherwise agreed, the statutory delivery period applies. If delivery obligations are not met, the consumer retains their statutory rights.

Where possible, inspect the outside of the packaging on receipt and report damage or missing items, with photos to assist our assessment. Failure to note a reservation on the delivery document does not remove your statutory rights. Risk of loss or damage passes to the consumer when they, or a third party they designate other than the carrier, physically receive the goods, subject to the exceptions provided by law.

7. Cancellation before delivery

To request cancellation, contact geral@stout-grill.pt, identifying the order. If preparation or dispatch can still be stopped, we will handle the request that way. If the item is already in transit, we will explain how to proceed, without affecting any applicable right of withdrawal.

8. Right of withdrawal for online purchases

The consumer has a statutory period of 14 days to notify the decision to withdraw from a distance purchase without giving a reason. STOUT GRILL retains the more favourable contractual period of 15 days already provided for in its terms, running from physical receipt of the goods. Where several goods in the same order are delivered separately, the period runs from receipt of the last item, in accordance with the law.

Send an unequivocal statement to geral@stout-grill.pt or to STOUT GRILL — Largo da Feira, n.º 7, 2665-228 Malveira. You may use the form at the end of these terms, but this is not mandatory. Keep proof of your notification.

After giving notice, return the product to the same address. We also retain the contractual period of 15 days for returning the goods, running from the notification. Contacting us to arrange logistics does not replace or restrict notification of withdrawal.

For returns under the right of withdrawal, the customer bears the direct cost of return transport. STOUT GRILL charges no receipt or return fee when the customer personally returns the product to our premises in Malveira. You may also arrange transport yourself.

If you would prefer STOUT GRILL to collect a barbecue or oven from your address in mainland Portugal, the following charges apply, by appointment:

The amounts shown include VAT at 23% and correspond respectively to €80.00 and €120.00 before VAT. Distance is calculated by road and covers the total return journey between STOUT GRILL’s premises in Malveira and the collection address. Each band covers the entire round trip; there is no separate charge for each direction.

These amounts relate to return transport requested by the customer, not a fee for exercising the right of withdrawal. Free shipping on purchase does not imply free return collection. We do not retrospectively charge for outbound shipping that was offered free at purchase.

This rule does not apply to costs necessary to remedy a lack of conformity covered by the statutory guarantee, or supply errors attributable to STOUT GRILL, which are handled without cost to the consumer in accordance with the law.

Pack the product suitably for transport and include the components and accessories supplied. We recommend retaining the original packaging; its absence alone does not remove the right of withdrawal. The consumer may be liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, in accordance with the law.

The refund covers the amount actually paid and standard delivery costs, where due. It does not include additional costs for a more expensive delivery method chosen by the customer. The refund will be made using the same payment method, unless expressly agreed otherwise and without cost to the consumer, within the statutory period of 14 days after notification. Where legally permitted, we may withhold the refund until we receive the goods or proof of their return, whichever occurs first.

Only statutory exceptions to the right of withdrawal apply, such as goods genuinely made to the consumer’s specifications or clearly personalised. An order placed with a supplier, special delivery or an “available on backorder” indication is not sufficient to exclude this right.

9. Statutory guarantee and lack of conformity

New movable goods sold to consumers benefit from a three-year statutory guarantee of conformity from delivery. Brand commercial guarantees may provide additional benefits and do not replace or reduce the statutory guarantee.

If you identify a lack of conformity, contact STOUT GRILL with the order details, proof of purchase and a description of the issue. We will assess it and provide the legally applicable remedy; you do not have to exercise your rights exclusively through the manufacturer.

The consumer has the right to repair or replacement and, in the cases provided by law, a price reduction or termination of the contract. If the lack of conformity becomes apparent within the first 30 days after delivery, the consumer may choose immediate replacement or termination in accordance with the law.

Restoring conformity is free of charge, including necessary transport, materials and labour costs. Restrictions on assembly or standard delivery do not remove these obligations.

Normal wear and damage demonstrably caused by misuse, accident or failure to follow instructions do not, in themselves, constitute a lack of conformity attributable to the seller. No automatic exclusions are applied to remove statutory rights without assessing the cause of the issue.

10. Complaints and dispute resolution

Start by contacting us at geral@stout-grill.pt. You can also use the Electronic Complaints Book.

In the event of a consumer dispute, the consumer may refer the matter to a competent alternative dispute resolution body, in particular the Centro de Arbitragem de Conflitos de Consumo de Lisboa, where its jurisdiction criteria are met. Visit centroarbitragemlisboa.pt or contact juridico@centroarbitragemlisboa.pt for up-to-date information.

Detronik, Lda. has not voluntarily joined a consumer dispute arbitration centre. This does not exclude mandatory arbitration where required by law. In particular, for low-value consumer disputes up to €5,000.00, the consumer may expressly choose to submit the dispute to the arbitral tribunal of a legally authorised and competent centre, in accordance with the law.

You can find other bodies and their areas of jurisdiction in the official list of alternative dispute resolution bodies published by Portugal’s Directorate-General for Consumer Affairs. This information does not restrict access to the courts or cases where arbitration is mandatory at the consumer’s election, in accordance with the law.

11. Personal data, cookies and communications

Data required for the order is processed to manage the purchase, payment, delivery, invoicing and customer support, as set out in the Privacy Policy. The use of cookies and consent preferences are explained in the Cookie Policy.

Communications needed to fulfil the order are separate from marketing communications. Acceptance of these terms does not, in itself, constitute consent to receive advertising.

12. Content, applicable law and amendments

The website’s texts, images and trademarks belong to STOUT GRILL or their respective owners and are used under the applicable permissions. Viewing the website does not authorise commercial reuse.

Portuguese law applies, without prejudice to applicable mandatory consumer protection rules. Nothing in these terms excludes rights that cannot legally be restricted.

Updates apply to future purchases. The conditions agreed at purchase continue to apply to that order, unless validly agreed otherwise or required by law.

Withdrawal form

Complete and send only if you wish to withdraw from the contract. You may also send your own statement.

To: Detronik, Lda. / STOUT GRILL, Largo da Feira, n.º 7, 2665-228 Malveira, Portugal; geral@stout-grill.pt.

I/We hereby give notice that I/we wish to withdraw from the contract of sale for the following goods:

• Product(s):
• Order number, if available:
• Order date:
• Date received:
• Name(s) of consumer(s):
• Address(es) of consumer(s):
• Date of notification:
  • Signature, only if sent on paper