{"id":15640,"date":"2023-06-21T00:21:51","date_gmt":"2023-06-21T00:21:51","guid":{"rendered":"https:\/\/dev-machine-09.com\/detronik\/?page_id=15640"},"modified":"2026-10-19T10:58:22","modified_gmt":"2026-10-19T10:58:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/stout-grill.pt\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15640\" class=\"elementor elementor-15640\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-30f4b337 elementor-section-content-middle wd-section-stretch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30f4b337\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8161275\" data-id=\"8161275\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-3c548bca elementor-reverse-tablet elementor-reverse-mobile elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3c548bca\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a9daa7\" data-id=\"7a9daa7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18566191 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"18566191\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-primary wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-xxl\">Frequently asked questions<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-s\">\n\t\t\t\t\t<p>Planning an outdoor kitchen or looking for equipment and accessories for outdoor cooking? Find answers to common questions about Stout Grill projects, products and services here.<\/p><h2>Bespoke outdoor kitchens<\/h2><h3>How can I request a quote for an outdoor kitchen?<\/h3><p>Contact us using the <a href=\"https:\/\/stout-grill.pt\/en\/contactos\/\">contact form<\/a>, by email at geral@stout-grill.pt or by phone on +351 967 605 262.<\/p><p>Tell us what you would like to create and, if possible, send photos, approximate measurements and the location of your space. If you have a plan, inspiration images or a budget in mind, you can share those too. You do not need to have every detail decided before starting the conversation.<\/p><h3>What is the difference between the Classic and Modern ranges?<\/h3><p>The Classic Range has a look inspired by traditional masonry, designed to blend harmoniously with the surrounding architecture.<\/p><p>The Modern Range features clean lines and contemporary finishes, using compact phenolic panels and a choice of cladding and worktop materials.<\/p><p>Explore both options on our <a href=\"https:\/\/stout-grill.pt\/en\/cozinhas-de-exterior\/\">outdoor kitchens<\/a> page and contact us to find out which best suits your space.<\/p><h3>Can I choose the materials, finishes and equipment?<\/h3><p>Yes. Each project is tailored to the space and its intended use. We explore combinations of materials, finishes, storage and equipment with you, considering the characteristics of each solution and its exposure to the elements.<\/p><h3>Can you incorporate a barbecue or other equipment I already own?<\/h3><p>Yes, provided it is compatible with the project and meets installation requirements. To assess this, please send the brand, model, dimensions and, if possible, photos of your equipment.<\/p><h3>Where do you install outdoor kitchens?<\/h3><p>We install Classic and Modern range kitchens in the Lisbon district and neighbouring districts, subject to assessment of the location and project requirements.<\/p><p>We install OASIS modular solutions throughout mainland Portugal.<\/p><h3>Who carries out installation and what needs to be prepared?<\/h3><p>Kitchen assembly and installation are carried out by the Stout Grill team and are included in the quotation.<\/p><p>The customer must arrange in advance for any required water, electricity and gas connections to be prepared by qualified professionals.<\/p><h3>How long does kitchen production and installation take?<\/h3><p>Lead times depend on the project requirements, the chosen materials and the equipment to be incorporated.<\/p><p>We provide an estimated production and installation schedule once these details are agreed, before you confirm your order.<\/p><h3>How are project payment terms determined?<\/h3><p>Payment terms for bespoke outdoor kitchens are set out in the relevant quotation.<\/p><h3>What maintenance does an outdoor kitchen need?<\/h3><p>Care requirements vary according to the materials and equipment installed. Follow each manufacturer\u2019s instructions for cleaning, use and protection.<\/p><p>Exposure to sun, rain or coastal conditions should also be considered when choosing materials and maintaining your kitchen. Contact us if you have questions about the right care for your kitchen.<\/p><h2>Equipment and accessories<\/h2><h3>What equipment and accessories can I find at Stout Grill?<\/h3><p>At Stout Grill you will find gas and charcoal barbecues, kamados, pizza ovens and equipment for outdoor kitchens, including built-in barbecues, refrigerators and storage modules.<\/p><p>We also offer accessories for preparation, cooking, cleaning and protecting your equipment.<\/p><p>Browse our <a href=\"https:\/\/stout-grill.pt\/en\/shop\/\">online shop<\/a> or contact us for help choosing.<\/p><h3>How do I choose the right barbecue for my space?<\/h3><p>The choice depends on the available space, how many people you usually cook for, your preferred fuel and how you plan to use it. It also matters whether you want a freestanding barbecue or a built-in solution.<\/p><p>Tell us how you like to cook and what you would like to prepare. We will help you compare options suited to your needs.<\/p><h3>Can I buy equipment without ordering an outdoor kitchen?<\/h3><p>Yes. You can buy equipment and accessories individually, without an outdoor kitchen project.<\/p><h3>How can I check whether an accessory is compatible with my equipment?<\/h3><p>Send the brand, model and, if possible, the reference numbers of your equipment and the accessory you want. A photo of the identification label can also help.<\/p><p>Check compatibility with your specific model before buying.<\/p><h3>Can I visit the shop to see the products?<\/h3><p>Yes. You can visit us at <strong>Largo da Feira, 7, 2665-228 Malveira<\/strong>, without an appointment, during opening hours:<\/p><ul><li><strong>Monday to Friday:<\/strong> 9 am to 1 pm and 2 pm to 6 pm.<\/li><li><strong>Saturday:<\/strong> 10 am to 1 pm.<\/li><li><strong>Sunday:<\/strong> closed.<\/li><\/ul><p>If you would like to see a specific item, we recommend contacting us first to check whether it is on display.<\/p><h3>Can I order a product that is not listed on the website?<\/h3><p>Yes. Contact us with the brand, model or reference number of the product you are looking for.<\/p><p>We will check availability and ordering options with our suppliers and let you know the supply terms.<\/p><h3>Does equipment purchase include assembly?<\/h3><p>For individual equipment purchases, assembly is an optional service quoted separately.<\/p><p>If you would like this service, ask the Stout Grill team about the terms and cost.<\/p><h2>Orders, payments and deliveries<\/h2><h3>How can I check whether a product is available?<\/h3><p>Check the availability shown on the product page. If you need an item by a specific date or would like to confirm availability before ordering, contact us.<\/p><h3>How do pre-orders work?<\/h3><p><strong>In our online shop<\/strong>, payment is taken when you complete your pre-order. We then confirm availability and the estimated delivery time with the supplier.<\/p><p>If the product cannot be supplied, we refund the amount paid. If the quoted lead time is not acceptable to you, you can cancel your pre-order and receive a refund.<\/p><p><strong>In our physical shop<\/strong>, we confirm availability and the estimated delivery time before payment.<\/p><h3>Which payment methods are available in the online shop?<\/h3><p>You can pay by <strong>Multibanco, MB WAY, credit card or bank transfer<\/strong>.<\/p><h3>Where do you deliver?<\/h3><p>We deliver equipment and accessories to <strong>mainland Portugal and mainland Spain<\/strong>.<\/p><p>We also deliver to the <strong>Azores and Madeira<\/strong>, subject to a prior shipping quote.<\/p><h3>How can I check the delivery cost?<\/h3><p>For mainland Portugal and mainland Spain, shipping costs are shown automatically on the website, except for products requiring a delivery quote, as indicated on the relevant product page.<\/p><p>For the Azores and Madeira, delivery costs and lead times are provided in the shipping quote.<\/p><h3>What are the delivery times?<\/h3><p>For in-stock products, we normally prepare your order and hand it to the carrier within <strong>1 to 2 working days after payment confirmation<\/strong>.<\/p><p>Once collected by the carrier, typical delivery times are:<\/p><ul><li><strong>Mainland Portugal:<\/strong> 1 to 2 working days.<\/li><li><strong>Mainland Spain:<\/strong> 2 to 3 working days.<\/li><\/ul><p>For the Azores and Madeira, the delivery time is provided in the shipping quote.<\/p><p>For pre-ordered products, the lead time is confirmed after checking with the supplier.<\/p><h3>How are bulky items delivered?<\/h3><p>Delivery is to the entrance of the specified address. It does not include carrying the item indoors or moving it to its intended location.<\/p><h2>Support, exchanges and returns<\/h2><h3>How can I request support?<\/h3><p>Email <strong>geral@stout-grill.pt<\/strong> with the following information:<\/p><ul><li>Order or invoice;<\/li><li>Equipment brand, model and serial number;<\/li><li>Description of the issue;<\/li><li>Photos, wherever possible.<\/li><\/ul><p>This information helps us assess the situation and handle your request.<\/p><h3>Where can I find information about warranty terms?<\/h3><p>Email us at geral@stout-grill.pt, stating the equipment concerned and your question.<\/p><p>You can also refer to the product documentation and our <a href=\"https:\/\/stout-grill.pt\/en\/termos-e-condicoes\/\">Terms and Conditions<\/a>, without affecting your statutory consumer rights.<\/p><h3>How can I request an exchange or return?<\/h3><p>First contact <strong>geral@stout-grill.pt<\/strong>, providing the order or invoice and identifying the items you wish to exchange or return.<\/p><p>Wait for instructions before sending the product. Please read our <a href=\"https:\/\/stout-grill.pt\/en\/termos-e-condicoes\/\">Terms and Conditions<\/a> for the applicable terms.<\/p><h2>Could not find the answer you needed?<\/h2><p>Talk to us about your space, the equipment you are looking for or your order.<\/p><p><a href=\"https:\/\/stout-grill.pt\/en\/contactos\/\">Request a quote for your outdoor kitchen<\/a> \u00b7 <a href=\"https:\/\/stout-grill.pt\/en\/shop\/\">Explore equipment and accessories<\/a><\/p><p><strong>Email:<\/strong> geral@stout-grill.pt<br \/><strong>Phone:<\/strong> +351 967 605 262 \u2014 call to the Portuguese mobile network.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Perguntas frequentes Est\u00e1 a planear uma cozinha de exterior ou procura equipamentos e acess\u00f3rios para cozinhar ao ar livre? Encontre<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15640","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQS - Stout Grill<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stout-grill.pt\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQS - Stout Grill\" \/>\n<meta property=\"og:description\" content=\"Perguntas frequentes Est\u00e1 a planear uma cozinha de exterior ou procura equipamentos e acess\u00f3rios para cozinhar ao ar livre? 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